bpobay.com

BPO Strategy and Consulting Service

In today’s competitive world economy companies strive to their at most to improve their market share by providing good customer relationship and keeping hold of quality in their services and business. Thus the need for BPO services has become extremely vital in this ever increasing competitive market. These services can be afforded by fortune 100 companies by investing millions of dollars and working with large conglomerates. The fortune 3000, middle market companies and companies which are on starting stage are not able to afford these services by investing time and money to bring out these benefits to their customers. However they are in greatest need of these services to compete with their contenders. BPO Services are essential to such companies.

Thuriam provides a distinctive model of outsourcing to companies in USA, Canada, European countries. Thuriam’s distinctive BPO model endows the industry in its role as a Value Add Intermediary.

Reason for Outsourcing

• You don’t have time and money to do it yourself.
• You don’t have the experience to do it yourself.
• You’d rather focus on other important issues.
• You need the best talent in the world for your needs.

Where should you outsource

You should outsource to a high level strategic service center which your company
need. Thuriam provides distinctive model Outsourcing and Knowledge services.

Why should you outsource to India
• Foremost reason is that India is a democratic country and follows generally accepted accounting principles – GAAP.
• India has largest English speaking population next to USA.
• Nearly 65% of all CMM level 5 companies are situated in India which results in a booming IT industry with standards that are recognized internationally.
• Large population of educated employees and English-speaking personnel from World Renowned High Quality Schools like IIT.
• Cost effective manpower, which represents 60% of the cost of business process operations
• The country and the international IT community are investing in the technical infrastructure and education. 100,000 engineers are graduated in India every year compared to 50,000 in the USA.
Why should you outsource to Thuriam
• Thuriam’s established relationships with proven consistent, scaleable and cost effective partners
• Our expertise in all areas of our service offer
• Executive level dealings and track record in the USA and India
• Outsourced Consulting Services and consulting on industry best practices for service assessment, definition, transition and delivery.
• Thuriam is excellent in its account and business management.
• By using engagement model Thuriam identifies best outsourced business processes which most benefits the clients and recommends them the best service provider.
• Thuriam undergoes an estimation to find out the particular businesses process which best suits for outsourcing which results in Thuriam’s appropriate recommendation of servicing companies to the clients.
• Periodic check with the process of the service providers in order to offer best quality service to the clients.
Company Profile

Thuriam is a new business model company, founded out of demand in the market to help the middle market companies and entry level companies to access the fortune 100 outsourced services. Using Value Added Intermediary Business model and wide range relationships Thuriam assures for quality and timeliness of the outsourced service.

The Value-Add Intermediation Model

Thuriam provides services using Value Added Intermediate Business model. The main function of this VAI is to act as a link between the companies willing to make use of the Indian call centers and Indian outsourcing companies which try to find business from US and European countries. As a beginning of the relationship Thuriam helps the companies in improving their standards and links that company with one of the best Indian outsourcing companies that can meet the requirements of that company.
Thuriam differentiates itself from middlemen by providing its service continuously after a match is made between a foreign and an Indian company. Thuriam performs continuous checking on the service of Indian companies for its clients. It also ensures better quality and continuity of service.

Advantages of VAI model

• Getting agents with high quality – VAIs like Thuriam train the agents with high English speaking and accent neutralization skills. It strives to find out the most qualified agents, for example they should have college degrees.
• Limiting capital investments – Making use of call centers already developed in India reduces risks (e.g. political, regulatory) rather than shifting a call center totally from another country to India.
• Keeps away from nightmares of setting up Greenfield call centers – Investment in India includes rigorous tasks. Investors should deal with many government agencies to get rights for investment, however now these formalities are being reduced by the Indian government.
• Quick launching – VAI helps a company to launch its business in India within 2 to 3 months which is very less compared to the average time of 1 to 2 years.
• Reduced regulatory liability - VAIs manage and assure telemarketing and collections compliance to state and federal regulations. Thuriam builds assurance into its technology tools and constantly monitors compliance. It also bears the responsibility of transferring knowledge of state and federal regulations to the contact centers in their network.
• Service Assurance – The performance, people, technology of the service centers which are in the network of VAI should be proven for providing best service for the companies.

Full Service Offering

• Customer Support

At Thuriam we provide following customer support services — Product support, Custom reports, Credit application processing, Customized training, Digital recording, Value based branching, Web based scripting, Instant chat, Web Collaboration, Conference, Credit card processing, Callbacks, Data mining, List management, Outbound support, Customer profiling, Email, Quality Assurance profiles, Service Profiling, Relational Database.

• Technical Support

Thuriam’s team provides technical support in the following — Calendar Services, Database Servers, SOHO Consumer Products - Wireless Networking, Routers, Hubs, Office Automation Products, Personal Productivity Products, Email, chat & Voice, Knowledge base, Management, Performance Management and Testing, Network Configuration, Performance Testing, Proactive maintenance , Application hosting, Custom App Support.

Delivery Model

• On Shore

Thuriam’s on shore delivery model facilitates and ensure exceptional client service by performing Opportunity Assessment and Solution Definition. Our experts mobilize the appropriate resources vital in decision and support thus ensuring outsourcing relationship a success. From planning to transition our experts will guide and assist in On-Site Transition Planning. Thuriam’s associates with specific domain expertise will steer your project, operations, account management and service provisions.

• Near Shore

Thuriam’s near shore delivery model facilitates and ensures exceptional client service by performing Opportunity Assessment and Solution Definition. Our experts mobilize the appropriate resources vital in decision and support thus ensuring outsourcing relationship a success. From planning to transition our experts will guide and assist in near shore Transition Planning. Thuriam’s associates with specific domain expertise will steer your project, operations, account management and cost savings.

• Off Shore

Thuriam’s off shore delivery model facilitates and ensure exceptional client service by performing Opportunity Assessment and Solution Definition. Our experts mobilize the appropriate resources vital in decision and support thus ensuring outsourcing relationship a success. From planning to transition our experts will guide and assist in off shore Transition Planning. Thuriam’s associates with specific domain expertise will steer your project, operations, account management and cost savings maximization.

Markets

Our expertise in providing service in the following areas

• Healthcare
Thuriam provides the following services in Healthcare market - Medical Billing, Transcription Services, Member Management Services, Help Desk Directory Services, and Plan Administration.
• Insurance
Thuriam provides the following services in Insurance market - Underwriting, Claims Processing, Customer Correspondence, Email response, Customer Database Maintenance, and Back-office support.

• Financial Services
Thuriam provides the following services in Financial field - Securities Brokering, Mutual Fund Administration, Credit Checks, Title Checks, Insurance Checks, Accounting and reconciliation, overdue payment processing, and Asset management.
• Transportation
Thuriam provides following services in Transportation field - Inventory Management, Maintenance Administration, Fleet Tracking, Pick up and
Delivery Scheduling, Trip ticketing and monitoring, and Route Scheduling.

Above is Industry specific BPO services provided by Thuriam. It also provides
Cross industry BPO services as follows.

• Human Resource
Thuriam provides following services in Human Resource strategy – Employee communications, Employee data management, Payroll processing, Human resources reporting, Recruitment services, Employee stock opinion plan administration.
• Accounting
Thuriam offers the following Accounting services – General accounting, Accounts receivable, Accounts payable, Travel and expense accounting, Customer invoicing, Credit and collection, GAAP analysis.

Our Advantages:
• Thuriam’s established relationships with proven consistent, scaleable and cost effective partners
• Our expertise in all areas of our service offer
• Executive level dealings and track record in the USA and India
• Outsourced Consulting Services and consulting on industry best practices for service assessment, definition, transition and delivery.
• Thuriam is excellent in its account and business management.